Description

Dell ProSupport delivers proactive IT support that is fast and easy. Access to a Dedicated Dell Technical Account Manager (TAM) Escalation management to provide a single point of contact Monthly reports delivered throughout the term of the support contract 24x7x365 direct access to in-region ProSupport engineers Next business day on-site support Single source for both hardware and software issues Collaborative support for 3rd party software SupportAssist technology for: Automated proactive issue detection and alerts Automated case creation