Description

Maximum support with minimal customer effortProSupport Plus, Dell''s most complete support service for PCs and tablets, offers maximum support with minimal customer effort. It is the only available premium service for PCs and tablets that automates support to prevent issues4 before they occur and quickly resolve issues when needed. ProSupport Plus combines all the essential support needs into one support service, reducing downtime for end users, increasing productivity for IT and protecting valuable assets and data. ProSupport Plus includes: 24×7 priority access to hardware and software experts Same or next business day onsite repair after remote diagnosis Proactive monitoring, automated issue detection, failure prevention, notifications and case creation enabled by SupportAssist Power to manage all your asset alerts from a single portal with TechDirect or use tools you already have like Microsoft SCOM, Remedy, KACE and OpenManage Essentials Repair for accidental damages caused by surges, drops or spills Keeping a hard drive after replacement to ensure data security A dedicated Technology Service Manager as your single point of contact for issue resolution and monthly reporting.