ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. It ensures PCs and tablets are running smoothly so customers can focus on what''s important.Key Features 24×7 priority access to expert support Onsite service after remote diagnosis* Proactive and predictive automated support with SupportAssist* Accidental Damage Service Hard drive retention after replacement* Disclaimer Onsite service not available on Chromebook A35, Venue 7, 8, and 8 Pro tablets and Wyse thin clients SupportAssist is only available on Windows 8, 8.1 and 10 based mobile products. Not available on Windows RT, Android, Google Chrome, IoT devices or Wyse thin clients. Predictive analysis failure detection is limited to hard drives and batteries. Hard drive retention not available on products without a removable hard drive including some Chromebook and Venue models.