This Service provides technical support options, service parts and related labor services to address Qualified Incidents. The applicable service response level is identified on Customer''s Order Form for the Supported Product(s). Available service response levels vary by Customer location. If your warranty does not include inbound freight paid by Dell, we will issue a Return Material Authorization (RMA) number that you must include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment, which could void warranty coverage as customer induced damage.